SHIPPING AND RETURNS

We offer free standard shipping Australia Wide and free return (see conditions below).

• Delivery times

During busy times please allow 1-3 days for your order to be dispatched. 

• Returns

We're confident that you'll love the accessories you've added to your life, but if for some reason you're not completely satisfied, we accept returns within 15 days of purchase.

Conditions of return: all products must be unworn and in their original packaging.

What you need to do: Send us an email explaining why you want to return your item, and we'll send you a prepaid return label that you can print. Simply send the item back to us using the provided label.

Once we receive and inspect your return, we'll automatically apply the refund to your original method of payment within 5 working days.

• International shipping from Australia

We offer free international shipping for all orders above 500 AUD.

If you are located outside of Australia, you may be required to pay duty taxes upon receiving your parcel due to new European regulations. If this applies to your order, please send us an email with a proof of payment, and we'll refund the amount of the taxes to you.

Parcels are being shipped from two locations :  Byron Shire in NSW Australia and Gennevilliers in France.

• Pre order    

We know it's exciting to be the first to receive a new item and we want to make sure you don't miss out on what you want! As a start-up, it can be challenging to keep a lot of stock, especially during uncertain times. Pre-ordering allows you to place an order now for delivery in the near future. The product description will indicate that it's a pre-order, along with the expected dispatch date. We update these regularly so that you know when to expect your order.

When we have a pre-launch, we offer a special discount to thank you for helping us finance this new venture.

We're committed to making our customers the first to know about new products and to offer them at a special price, helping us grow as a small brand. You'll receive an order confirmation when you make a purchase and a shipping notification once it's dispatched. Please note that due to the high volume of pre-orders, it may take a few days for your order to be collected and for tracking information to show action. This is normal and nothing to worry about!
 

If you order ONLY pre order items

Your items will be sent when the stock arrives.

If you order pre order + in stock items

For orders within Australia, in-stock items will be sent out promptly.

For orders outside of Australia: To save you on additional shipping costs, we will wait until all items are in stock before shipping your order.

If you would like your in-stock items sooner please email us at contact@therose.paris  and we’ll find a solution.

For any questions or to request a return, please email contact@therose.paris and one of our lovely team members will guide you through the process.

Our returns policy is applicable to products purchased from our eshop only.
If you purchased from a stockist, please contact them directly.