SHIPPING AND RETURNS

  •  Australia Delivery

 We offer free standard shipping in Australia (see return conditions below)

Express Shipping 15 AUD

  •  New Zealand Delivery

Standard 10 NZD or Free shipping over 200 NZD

Express 25 NZD or Free shipping over 400 NZD

Free shipping over 200 NZD

  • USA Delivery 

 Express 7-10 Days DHL 25 AUD or Free Over 180 USD

  •   Canada Delivery 

 Express 7-10 Days DHL 30 AUD or Free Over 450 AUD

  •   European Union Delivery 

Express 7-10 Days
DHL 25 AUD or Free Over 450 AUD

  •  UK

Express 7-10 Days
DHL 12 GBP or Free Over 235 GPB

  •  International Delivery Rest of the world

 Express 7-10 Days DHL 40 AUD or Free Over 450 AUD

General Note :If you live in a remote area, your parcel will be shipped with Australia Post instead of DHL.


  •  Returns

We gladly accept returns within 15 days of purchase.*

Unfortunately, we’re unable to cover postage costs for returns at this time.

For returns within Australia, we recommend using registered post or a trackable courier to ensure your item arrives safely, as we’re not responsible for items lost in transit.

For international orders, feel free to choose any reliable courier of your choice, although tracking is strongly encouraged for peace of mind. Express shipping isn’t necessary, but please note that we’re unable to assume responsibility for items lost during shipping.

We accept returns within 15 days of purchase.*

Conditions of Return: All products must be unworn and in their original packaging.

Return Process: Please contact us via email, letting us know the reason for your return. We will respond with detailed instructions on how to proceed. Once we receive and inspect the item, we’ll process your refund to the original payment method within 5 business days.

To ensure safe arrival, we recommend using a trackable service for your return, as we cannot be responsible for items lost in transit.

*Please note that the return package must be shipped within 15 days of receiving your order.

Earrings are not eligible for returns due to hygiene reasons. Additionally, certain promotional items may not be eligible for return.*


RETURN ADDRESS:

The Rose

Sacha Barthelemy

26 Heatherbrae Avenue

3162 Caulfield

Australia